PRIVACY POLICY

The Kannan Group and our affiliated firms and brands, to include but not limited to Alkhemi Wellness Group, (collectively, “we,” “us,” “our”) make every effort to be transparent about our privacy practices. This Privacy Policy should help you understand how we utilize and protect your personal information. This Privacy Policy further details your personal rights regarding how your information is used and how to address any issues that may arise regarding your information. This information may be updated from time to time.

WHAT WE COLLECT AND WHY
HOW WE PROCESS INFORMATION
HOW WE PROTECT PERSONAL INFORMATION
HOW WE SHARE INFORMATION
YOUR OPTIONS
OTHER IMPORTANT INFORMATION
HOW YOU CAN CONTACT US

WHAT WE COLLECT AND WHY

We collect information about you in a variety of ways depending on how you interact with us and our products and services, including through our websites, social media pages, online and mobiles services, applications and advertisements. Some of the information we collect includes personal information that can be used to identify you. The following provides an overview of the types of information we collect from various sources. For examples of the types of information we collect and how we use that information, click here. Although the examples describe the main reason to collect data, we often have multiple reasons. For example, if you complete an online purchase, we need your information to perform our sales contract with you, but we also collect your information because we have a legitimate interest in quickly and easily responding to any questions about your order following the initial transaction. As such, and as permitted by law, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interests.

Information You Provide to Us

We collect information that you provide to us directly, such as when you register for an account, subscribe to receive our communications, enter contests or sweepstakes, make purchases, contact us with questions or comments, apply for a job, or participate in our online forums, promotions and social media platforms.

Device Information

We may use technologies to collect information from your devices (computers, mobile phones, tablets, etc.) when you visit our websites or download and use our mobile applications. This information could include your IP address, device advertising ID, information about the operating systems you use, how you use the application or device, and your physical location.

Location Information

Some of our websites allow you to submit information about your general location, such as your ZIP code or address, in order to provide specific services. With your consent, some of our websites and applications also capture and record specific geo-location or global positioning data from your device in order to provide location-related functionality.

Information from Cookies and Other Similar Tracking Technologies

We use cookies and other similar technologies, such as web beacons, clear GIFs, pixels and internet tag technologies (collectively, “tracking technologies”), to gather certain information related to the ways customers interact with our websites, mobile applications, advertising, and/or email communications. This information may include browser type, browsing behaviors, user web requests, pages and content viewed, the number of new visits or log-ins, search engine referral, affiliate referrals, traffic driven by banner ads or other promotions, which items are placed in shopping carts and which are abandoned, conversions and what purchases were made, and ZIP codes. Additionally, we may monitor and analyze your activity on our websites and mobile applications to improve our ability to provide adequate support and to improve your overall experience, which may include the use of third-party session replay software or services. For details about the types of tracking technologies we use, you can read more on the Cookies and Other Similar Tracking Technologies page.

Information from Other Sources

In addition to the information that we collect from you directly, we may also receive information about you indirectly from other sources, including third parties, such as our business partners, our affiliates, publicly available sources, or social networks in which you participate. For example, we collect certain data posted on social media sites, blogs and other websites for marketing purposes. If you participated in those sites, your information may be aggregated amongst that data.

HOW WE PROCESS INFORMATION

We use the information we collect to provide, identify, automate and improve our products and services, as well as understand how our customers use and interact with our websites and applications. In addition to the purposes and uses described elsewhere in this Privacy Policy, we generally use information we collect to do the following:

complete transactions you have requested or fulfill orders you have placed;
communicate with you about your account;
communicate with you about contests, sweepstakes, loyalty or rewards programs, coupons, rebates, promotions or other matters which you have entered or joined or for which you have requested information;
respond to your comments, reviews, inquiries and other requests;
implement social networking features you have activated;
publish your reviews, comments, photos, videos and other content you have posted to one of our interactive or user-generated features;
deliver targeted advertising, communications, product solutions or content, as well as services you have requested;
conduct research and analysis related to our businesses, websites, products and services, including combining information we collect to identify other potential customers;
tailor our products and services to your usage or preferences;
for internal administrative purposes, as well as to manage our relationships; for such other purposes as you may consent; or as otherwise permitted or required by applicable law.

To the extent possible, we maintain and use personal information in an anonymous format. Additionally, to the extent possible, we will not attempt to recognize the information, except for the purpose of determining whether our identification processes satisfy legal obligations.

HOW WE PROTECT PERSONAL INFORMATION

Understand that while no method of transmission over the Internet or method of electronic storage is fully secure, we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure. Despite that, we cannot guarantee with unequivocal certainty the security of your personal information. In the event that we are required by law to inform you of a breach affecting your personal information, we may notify you electronically, in writing, or by telephone if permitted to do so by law.

Some of our websites permit you to create an account. Once you proceed, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, selecting a strong password and constructing a unique password. You are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should immediately notify us of any unauthorized use of your password or account.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law.

HOW WE SHARE INFORMATION

In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose information in the following situations as permitted by law:

Affiliates and Acquisitions

Where permitted by law, and as consistent with the purposes identified in this Privacy Policy, we may share information with our family of brands and corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.

Business Partners

Portions of your information may be visible to our business partners, such as service providers, vendors, sales brokers, and retail partners. Among other things, these business partners may help us manage our website, assist or support our business operations, conduct surveys, provide technical support, conduct research and analysis, process payments, and assist with order fulfillment.

Legal Process

We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, to comply with relevant laws, or to respond to requests from public and government authorities. We may also share your information in order to; establish or exercise our rights; defend against legal claims; enforce our terms and conditions; investigate, prevent, or take action regarding possible illegal activities regarding suspicion of fraud, the safety of a person or of property, or a violation of our policies; protect our operations or those of any of our affiliates; or to comply with your request for the provision of products or services by a third-party intermediary.

Public

We may offer public interactive forums through our websites, such as discussion boards, product reviews, chat rooms, social networking platforms or blogs. If you elect to participate, that information may be publicly available.

Partner Promotion

We may offer contests, sweepstakes, or other promotions with third-party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third-party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this Privacy Policy.

Other Disclosures with Your Consent

We may ask if you would like us to share your information with other third parties who are not described elsewhere in this Privacy Policy.

YOUR OPTIONS

Depending on your state and country of residence, you can exercise the following options regarding your personal information:

Access to Your Personal Information

You may request confirmation on whether we are processing your personal information and request access to the personal information that we have about you, including related information, or a copy of that information, by following the instructions described in the Contact Information section below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.

Changes to Your Personal Information

You may request your personal information be corrected. We rely on you to keep your personal information updated and accurate. Most of our websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our website does not permit you to update or correct certain information, contact us by following the instructions described in the Contact Information section below.

Deletion of Your Personal Information

You may request that we delete your personal information by following the instructions described in the Contact Information section below. If required by law we will grant a request to delete information, but you should note that in certain situations, and to the extent permitted by law, we may keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, complete transactions, provide requested goods or services, identify or repair errors, or prevent inadvertent discrimination against those who exercise their privacy rights. We may also keep your information in order to use it in a manner that is aligned with the reasonable expectations of individuals or is compatible with the context in which it was provided to us.

Revocation of Consent

If you revoke your consent for the processing of personal information then we may no longer be able to provide you services. You may revoke consent to processing (where such processing is based upon consent) by following the instructions described in the Contact Information section below.

Do Not Track (“DNT”) Feature. At this time we do not currently recognize the “Do Not Track” signal. Click here to check the date of the most recent update to this policy.

Direct Marketing Communications

We will only use your personal information for our direct marketing purposes and/or share your personal information with third parties for our direct marketing purposes as specified in this Privacy Policy. For example, you may choose to provide us with your email address or mailing address to allow us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You may request to opt-out/unsubscribe from direct marketing communications at any time by contacting us using the information in the Contact Information section below, or by clicking the unsubscribe link within the email we sent. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP,” “UNSUBSCRIBE” or other similar responses as described in the text message. You can stop receiving physical mail offers by using the information in the Contact Information section below. We will process your opt-out/unsubscribe request in accordance with applicable laws and without charge. If you decide not to receive promotional offers, we may still send you service-related communications. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.

Cookies and Similar Tracking Technologies. Most web browsers allow you to reject or delete cookies through their settings preferences. Please note that if you choose to remove or reject cookies, this could limit your capacity to interact with our websites, and/or affect the availability and functionality of our website’s features.

Submitting Requests

In some cases, we may limit or deny your request if the law permits or requires us to do so, or if we are unable to adequately verify your identity. We do not discriminate against individuals who exercise their privacy rights under applicable law. If you disagree with how we handled a request, you may appeal our decision by contacting us using the information in the Contact Information section below.

Please note that to protect your information we must be able to verify your identity before we can process your request to exercise any of the foregoing privacy rights. We may conduct the verification process by email or phone; and we may ask you to provide information such as your name, contact information, and any additional relevant information based on your relationship with us. In some circumstances, certain individuals may designate an authorized agent to submit requests to exercise certain privacy rights on their behalf. To do so, you must provide that authorized agent written and signed permission to submit the request on your behalf and verify your own identity directly with us. Note that we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf. If you are an authorized agent submitting a request on behalf of another person, you must attach a copy of the legally binding documentation indicating that you are able to act on that other person’s behalf.

OTHER IMPORTANT INFORMATION

The following general information relates to our privacy practices:

Age Restrictions

Our websites and online services are not intended for anyone under the age of 21 and we do not knowingly collect personal information from persons under age 21, whether parental consent is extended or assumed. Do not provide any information or interact with our websites in any way if you do not meet the age requirement. Providing false or misleading information is illegal and subject to all applicable laws pertaining to such misrepresentations.

International Data Transfers

As a multi-national company, we transmit information between and among our affiliates. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. Nonetheless, where possible we take steps to treat personal information using the same privacy principles that apply pursuant to the law of the country in which we first received your information. For example, when we transmit information from Europe to the United States, we rely upon Standard Contractual Clauses approved by the European commission for the transfer of data. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our foreign processing policies and arrangements, including attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the Contact Information below.

Third-Party Applications/Websites

We have no control over the privacy practices of websites or applications that we do not own. Any personal information that you provide through third party websites, applications or other means will be governed by the privacy policies applicable to those third parties and mediums.

Changes to This Privacy Policy

We reserve the right to update our Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements and other factors. When changes are made to this Privacy Policy, they will become immediately effective when published. You can check the “Last Updated” notation at the bottom of this page to see when this Privacy Policy was last revised.

HOW YOU CONTACT US

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with additional privacy-related information. If you have a question about your privacy rights or would like to submit a request to exercise such rights, please contact us using one of the following methods:

Email: info@the-kg.com

Phone: 984-600-1336

Mail: 14460 Falls of Neuse Road, Suite 149336, Raleigh, NC 27614

If you are not satisfied with our response, you may have a right to lodge a complaint with your government privacy regulator.

Last Updated and Effective Date: January 2023